How can we help you?
Returns are free for orders shipped within the U.S. We include a UPS return label in every package which is at no cost to use.
Follow the steps below for a seamless returns process:
- - Please indicate a reason for return using one of the Return Codes listed on the order form included in your package.
- - Attach your UPS return label to the outside of the package. There is no cost to use this label.
- - Please make note of your tracking number so that you are able to track it on its way back to us.
You will receive an email once your return has been processed. Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
Orders are shipped as quickly as possible, and in most cases, go out within 1-2 business days after the order is placed. Orders placed after 3 pm will begin to be processed the following business day.
Please contact us immediately at support@pointblankn.com with your name, order number and what you’d like to change. Once your order starts processing, we can’t make any changes.
Please first reconfirm the contents of your order by looking at your order confirmation email that we sent out. If you're really missing an item, contact us at support@pointblankn.com with your name and order information and we'll work to rectify the issue quickly. If something in your package is damaged, please contact us at support@pointblankn.com and provide images of the item you received.
If you think your package has been lost please contact us at support@pointblankn.com with your name and order information. Please allow us up to 1-2 business days to investigate with the shipper. Once complete, we will follow up with the next best steps.
Please make sure you’re entering the correct billing address (it should match where your credit card statements go). If this happens, you will notice it says pending on your statement and it’ll drop off within 1-2 business days. Please note that the charge will not actually go through. Your credit card company does this to let you know someone attempted to use the card.
Orders that are over $49 ship free via UPS ground or USPS priority mail (after discounts having been applied and prior to any applicable sales tax). Exclusions may apply for particular heavy items.
We try to process and ship out orders as quickly as possible. Generally orders can take anywhere from 2 to 5 business days from when order is placed, depending on where located.
Currently we only ship to all 50 states within the United States and overseas to APO/FPO military addresses. We currently do not ship internationally outside of this but it is something we are working on. If wanting something shipped internationally and would like more information, contact us at support@pointblankn.com.
Most orders will ship from Carmel, IN. When advantageous, we will ship from a distribution center nearest to you.
If you have signed up for an account on our website, you can access by clicking here. Just login in with your email and password. If you don’t have an account, you can signup from the same link. At any time, you can access or login to your account by clicking on the account icon in the header of our website.
If you have shopped instore and created an account, you have an account on our website too. To setup a password, the easiest way is to use the forgot your password function. To do that click here and enter the same password that you used to signup instore. If you have any issues accessing your account or not sure what email you used, please contact us at support@pointblankn.com and we will get back to you soon with help.
It’s quick an easy to setup an account. Just click here. Once you have an account, you will automatically be setup in our Orange Rewards program and earn points with every purchase, can see your past orders, track your order, and manage account information such as shipping information.
If you forgot your password, you can reset it by clicking here. Just enter the email associated with your account and you will get instructions on setting up a new password to your email. If you continue to have problems, contact us at support@pointblankn.com.
You always earn 10 points for every $1 in purchases on our website (or instore) prior to sales tax and shipping. You can learn more about Orange Rewards by clicking here.
You can see your points by using the points widget at the lower left corner of the website. You’ll just need to log into the website using the email associated with your account and you’ll be able to see your current balance as well as eligible rewards. If you ever have any questions about your point balance or can’t access, contact us at support@pointblankn.com.
You can redeem points for discounts for purchases on our website by using the widget at the lower left corner of our website. Once you select a redemption, it will automatically apply at checkout. Unfortunately, a points redemption cannot be applied in addition to other coupons or discount codes on the same order. Instore, just ask us at checkout and we can apply points to your purchase for a discount.
No, your points never expire.
Yes we do! We offer 10% off every day prices* for military and first responders. To get more information on applying, click here. Thank you for your service! *Discount not combinable with sales and other promotions.
Yes we do! Please just make sure you enter your address correctly as shown in the examples below. SGT. JOHN SMITH UNIT 2340 BOX 132 APO AE 09350
We're always happy to help with any product questions you may have! Please feel free to call us at 1-317-569-5368 or email us at support@pointblankn.com. We're available via phone Monday-Friday, 10am-6pm EST. Via email, we try to respond within a few hours 7 days a week.
Please feel free to call us at 1-317-569-5368 or email us at support@pointblankn.com. We're available via phone Monday-Friday, 10am-6pm EST. Via email, we try to respond within a few hours 7 days a week.