How can we help you?
If you have any questions please contact our support team at support@pointblankn.com. We are here to help
Orders are shipped as quickly as possible, and in most cases, go out within 1 business days after the order is placed. Orders placed after 3 pm will begin to be processed the following business day.
Please contact us immediately at support@pointblankn.com with your name, order number and what you’d like to change. Once your order starts processing, we can’t make any changes.
Please first reconfirm the contents of your order by looking at your order confirmation email that we sent out. If you're really missing an item, contact us at support@pointblankn.com with your name and order information and we'll work to rectify the issue quickly. If something in your package is damaged, please contact us at support@pointblankn.com and provide images of the item you received.
If you think your package has been lost please contact us at support@pointblankn.com with your name and order information. Please allow us up to 1-2 business days to investigate with the shipper. Once complete, we will follow up with the next best steps.
Please make sure you’re entering the correct billing address (it should match where your credit card statements go). If this happens, you will notice it says pending on your statement and it’ll drop off within 1-2 business days. Please note that the charge will not actually go through. Your credit card company does this to let you know someone attempted to use the card.
Orders that are over $99 ship free via UPS ground or USPS priority mail (after discounts having been applied and prior to any applicable sales tax). Exclusions may apply for particular heavy items.
We try to process and ship out orders as quickly as possible. Generally orders can take anywhere from 3 to 5 business days for standard shipping and 5 to 8 business days for economy shipping from when order is placed, depending on where located.
Currently we only ship to all 50 states within the United States and overseas to APO/FPO military addresses. We currently do not ship internationally outside of this.
Most orders will ship from Carmel, IN. When advantageous, we will ship from a distribution center nearest to you.
If you have signed up for an account on our website, you can access by clicking the account icon in the header of our website. Just login in with your email and password. If you don’t have an account, you can signup from the same link.
If you have shopped in-store use the same email that you signed up with in-store. You may already have an account imported to our website. If so, to setup a password use the forgot your password function using the same email. If you have any issues accessing your account or not sure what email you used, please contact us at support@pointblankn.com and we will get back to you soon with help.
It’s quick an easy to setup an account. Just click the account icon in the header of our website. Once you have an account, you will automatically be setup in our Orange Rewards program and earn points with every purchase, can see your past orders, track your order, and manage account information such as shipping information.
If you forgot your password, you can reset it by using the forgot password link on the account login page. If you continue to have problems, contact us at support@pointblankn.com.
You always earn 10 Orange Points for every $1 in purchases on our website (or instore) prior to sales tax and shipping. You just need to be logged in under your account. You can also access Orange Rewards information using the widget at the bottom of the page.
You can see your points by using the points widget at the lower right corner of the website. You’ll just need to log into the website using the email associated with your account and you’ll be able to see your current balance as well as eligible rewards. If you ever have any questions about your point balance or can’t access, contact us at support@pointblankn.com.
You can redeem points for discounts for purchases on our website by using the widget at the lower right corner of our website. Once you select a redemption, it will automatically create a coupon code that can be applied at checkout. Unfortunately, a points redemption cannot be applied in addition to other coupons or discount codes on the same order.
Points may expire after 12 months. Customers will be notified 14 days before if points that are expiring so they may be used.
Yes we do! We offer 10% off every day prices* for military and first responders. To get more information on applying, click here. Thank you for your service! *Discount not combinable with sales and other promotions.
Yes we do! Please just make sure you enter your address correctly as shown in the examples below. SGT. JOHN SMITH UNIT 2340 BOX 132 APO AE 09350
We're always happy to help with any product questions you may have! Please feel free to call us at 1-317-569-5368 or email us at support@pointblankn.com. We're available via phone Monday-Friday, 10am-6pm EST. Via email, we try to respond within a few hours 7 days a week.
Please feel free to email us at support@pointblankn.com. We try to respond within a few hours 7 days a week.